Information and Privacy Agency
Str. “Zejnel Salihu” No.22, Prishtina 10000
Republic of Kosovo
Tel.: 0800 600 10

Privacy Policy

This notice of privacy policies is made in accordance with Law no. 06 / L-082 on the protection of personal data, informing you that IPA collects your personal data only for certain purposes to perform activities under official authority.
We have set security measures to ensure that your data is being processed securely.
Below you may find some general information about personal data processing on our website. Specific information regarding IPA processing activities, in addition to those related to this website, will be provided separately.
This website will contain various links to other websites. Our privacy policies will only apply to the Agency’s website, and thus you are recommended to read the privacy policies of their sites.
We may update our privacy policy from time to time. In case of such updates we will notify you of any amendments by posting the new Privacy Policy on this site.
We advise you to periodically review this Privacy Policy for any amendments which become effective upon being posted on this website.

Your personal data and our website

At a time when the development of technology is in use by a large mass of citizens, the IPA website is a very important tool for communication with citizens. On the Agency’s website, we publish our work by publishing: guidelines, recommendations, IPA decisions, various tips, opinions and we publish news on the rights and obligations arising from both laws which are under our supervision as the Law Nr. 06/L-081 on Access to Public Documents and Law no. 06/L-082 on Personal Data Protection.
Some of the services provided on our website require the processing of your personal data. The main processing is done at the moment when the citizens decide to exercise the right to complain through our website by clicking on the Complaints box.

The data category we process

We currently collect and process data such as name, surname, address, and phone number. Upon verifying your identity, we may also process your ID number.

How we process your data and for what purpose

We process the personal data collected on our website for the following purposes:
– when you send us a request or complaint through our website or by other means, only for the purpose of managing this complaint request;
– to enable you to access our website. We only use technical session cookies to find out if the user supports JavaScript or not; for more on using cookies, please click on the link about Cookies; and
– we do not use your data again for any other purpose other than that stated. We will never distribute your personal data for direct marketing purposes.
Under the terms of the law, we may disclose your data to third parties who are authorized by specific law (law enforcement authorities) if this is necessary and proportionate for legitimate and specific purposes.
As a rule, we do not keep your personal data for longer than it is necessary for the purposes for which we collected it. We may retain your personal data for a longer period of time for historical or statistical purposes with appropriate safeguards.

Your rights

You are entitled to specific rights based on the Law on Protection of Personal Data when it comes to the processing of your personal data by IPA.
When your personal data is processed by IPA, you have the right to know about its processing such as:
You shall have the right to access your data and, at any time, request to correct and update it without delay if your data is incorrect or incomplete.
You shall have the right to erasure (‘the right to be forgotten’) of your data and you can request that processing be stopped in certain circumstances.
You shall have the right to object, in certain circumstances, for reasons related to your specific situation.
You may request that any of the above changes be communicated to other parties to whom your data has been disclosed.
You shall have the right not to be subject to automated decisions (based solely on automated processing) that affect you, as defined by law.
You shall have the right to receive your personal data in a standardized format in case you want to transfer them to another controller (data transfer).
You shall have the right to complain at any time if you believe that your data protection rights have been violated.

How to exercise your data protection rights in IPA

If IPA processes your personal data and you wish to exercise your data protection rights, please send us a written request to our offices, by e-mail at: or by posting on a closed envelope at: Information and Privacy Agency, Str. “Zejnel Salihu”, No. 22, (former facility of the Basic Court) Prishtina, 10000, Kosovo. You can also contact the Personal Data Protection Officer of IPA by clicking here.
In principle, we cannot accept verbal requests (telephone or face-to-face) regarding the protection of personal data in IPA, as we must deal with your request to analyse it in advance and identify you with credibility. Your request must contain a detailed and accurate description of the data which you wish to use. When there are reasonable doubts about your identity, you may be asked to provide a copy of a document that helps us verify your identity. All your data will only be used to verify your identity and will not be stored for longer than required for this purpose.