Shqip
Srpski
In a joint meeting with representatives of civil society organizations, the Information and Privacy Agency presented its achievements and challenges during the first half of 2025, in fulfillment of its legal mandate to guarantee the right of access to public documents and the protection of personal data. During this reporting period, the Agency received a total of 544 complaints, of which 431 were resolved, while 113 remain under review. Specifically, in the area of access to public documents, 462 complaints were processed—292 resolved and 170 still pending—while in the area of personal data protection, 82 complaints were received, of which 59 were resolved and 23 remain under review.
To ensure oversight of legal implementation, the Agency conducted a total of 196 inspections, 125 initiated ex officio and 71 based on complaints filed by citizens. Additionally, to align the legal framework with European standards, the Agency continued drafting the Law on the Protection of Personal Data in Law Enforcement Institutions, in line with Directive (EU) 2016/680 of the European Parliament and Council (known as the Law Enforcement Directive – LED). In parallel, the Agency provided 29 legal opinions to public institutions, private entities, and individuals, and was involved in 20 legal proceedings, including the filing of lawsuits, complaints, and representation in court sessions.
Throughout the six-month period, the Agency organized 20 awareness-raising activities and trained over 450 participants from both the public and private sectors, including public officials, data controllers, and representatives from sectors such as healthcare, banking, social services, NGOs, and the media. Out of these, 227 participants were certified in personal data protection, reflecting the Agency’s commitment to strengthening the practical implementation of the law.
As part of its international engagement, the Agency’s success during this period was marked by its admission to the Steering Committee of the European Network for Transparency and Access to Information (ENTRI), formalized during the International Conference of Information Commissioners (ICIC) held on 24 June 2025 in Berlin. This membership represents a significant step in integrating Kosovo into European platforms for transparency and the right to information.
To support compliance with the principles of accountability, proportionality, and transparency, the Agency finalized and published four practical guidelines on personal data protection during this period, offering tailored support to data controllers and processors in both public and private sectors in meeting their legal obligations.
Through this report, the Agency reaffirms its dedication to advancing citizens’ rights, increasing public accountability, and building a sustainable culture of transparency and privacy in Kosovo.
